Refund policy

Limited Return Policy (30 Days)

We accept returns only in the following cases:

  • The item received is different from what was ordered, or

  • The item is damaged at the time of delivery

If 30 days have passed since your purchase, we unfortunately cannot offer a return, exchange, or refund.

Mandatory Video Proof (Important)

For all return or exchange requests, a clear, continuous unboxing video is mandatory.

The video must:

  • Be recorded from before opening the sealed package

  • Clearly show the shipping label

  • Show the package being opened without cuts or edits

  • Clearly display the issue (wrong item or damage)

❌ Returns without an unboxing video will not be accepted under any circumstances.

Return Eligibility

To be eligible for a return:

  • The issue must fall under wrong item received or damaged item

  • The item must be unused, in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase is required

Please do not send items back without contacting us first.

Non-Returnable Items

Returns will not be accepted for:

  • Change of mind

  • Size, color, or design preference issues

  • Minor variations in color/finish due to lighting or screen differences

  • Items without valid video proof

Exempt Categories:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials or flammable items

Additional Non-Returnable Items:

  • Gift cards

  • Downloadable or digital products

  • Health and personal care items

Exchanges

We replace items only if:

  • The wrong item was delivered, or

  • The item arrived damaged
    and

  • Valid unboxing video proof is provided

To request an exchange, email support@soulethics.in before returning the item.

Refund Processing

Once your return request is reviewed and approved:

  • You will be notified via email

  • Approved refunds will be processed to the original payment method

  • Processing time may vary depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (processing times vary)

  3. Contact your bank

  4. If still unresolved, email support@soulethics.in

Sale Items

Sale or discounted items are non-refundable.

Gifts

  • If the item was marked as a gift and shipped directly to you, approved returns may receive store credit

  • If the gift was shipped to the purchaser, any approved refund will be issued to the original buyer

Shipping Returns

Return shipping costs are borne by the customer and are non-refundable.

Approved return shipping costs may be deducted from the refund.

We strongly recommend using a trackable shipping service or purchasing shipping insurance, especially for high-value items.

Need Help?

For any return or refund questions, contact us at
📧 support@soulethics.in